Refund Policy

1. Overview

At Vitboostis, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds of Moventara products purchased through our website.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms of this Refund Policy.

2. Return Eligibility

You may be eligible for a return or refund if:

• The product is unused and in its original, sealed packaging
• The return request is made within 30 days of delivery
• You have proof of purchase (order confirmation email or receipt)
• The product was purchased directly from our website

Products purchased from third-party retailers must be returned according to that retailer's return policy.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Products that have been opened or used
• Products returned after 30 days from delivery
• Products damaged due to misuse, neglect, or improper storage
• Products without proof of purchase
• Gift cards or promotional items

4. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at assist@vitboostis.world with your order number and reason for return
2. Wait for Authorization: We will review your request and provide a Return Authorization Number (RAN) if approved
3. Package the Item: Securely package the product in its original packaging
4. Ship the Return: Send the package to the address provided with your RAN clearly marked on the outside
5. Confirmation: Once we receive and inspect the return, we will process your refund

Please do not send returns without first obtaining a Return Authorization Number. Unauthorized returns may not be processed.

5. Return Shipping

Return shipping costs are generally the responsibility of the customer, except where Australian Consumer Law requires otherwise, including cases where:

• The wrong product was sent
• The product was damaged during shipping
• The product is defective

In these cases, we will provide a prepaid shipping label or reimburse reasonable shipping costs.

We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

6. Refund Process

6.1 Inspection and Approval

Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days.

6.2 Refund Method

Approved refunds will be credited to the original payment method used for the purchase. This includes:

• Credit/debit card refunds
• PayPal refunds (to your PayPal account)
• Other payment methods as applicable

6.3 Refund Timeline

After approval, refunds are processed within 5-10 business days. The time for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.

7. Partial Refunds

In certain situations, only partial refunds may be granted:

• Products returned with missing parts or accessories
• Products with signs of use or damage not caused by shipping
• Returns made after 14 days but within 30 days of delivery may be subject to a restocking or handling fee only where permitted by law and depending on the condition of the product

8. Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 48 hours of delivery
2. Provide photos of the damage or defect
3. Keep all original packaging materials

We will arrange for a replacement or full refund, including any shipping costs, at no additional charge to you.

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

10. Order Cancellations

You may cancel an order before it has been shipped by contacting us as soon as possible. If the order has already been dispatched, you will need to follow the standard return procedure.

Successfully cancelled orders will receive a full refund to the original payment method.

11. Consumer Rights

This Refund Policy does not affect your statutory rights under Australian Consumer Law or other applicable consumer protection laws. You may be entitled to additional remedies beyond those stated in this policy.

Under Australian Consumer Law, products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. The policy in effect at the time of your purchase will apply to that transaction.